1. Agreement to Terms
By accessing or using Veluce ("Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. We may modify these Terms at any time; continued use after changes constitutes acceptance.
2. Service Description
Veluce provides enterprise-grade residential network identity endpoints ("Endpoints"), delivered as subscription plans. The Service routes your traffic through exclusive ISP residential IP addresses to provide a stable, low-risk network identity for professional use. We do not provide general-purpose VPN services for circumventing legal restrictions.
3. Eligibility & Account
You must be at least 18 years old to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts may not be shared between users — one account = one individual or one legally registered entity. Any violation of this requirement will result in immediate termination.
4. Acceptable Use Policy (AUP)
- ›You agree NOT to use the Service for any illegal activity under applicable law.
- ›You agree NOT to use the Service to engage in fraud, phishing, carding, or identity theft.
- ›You agree NOT to share, resell, or sublicense your account or Endpoints to third parties without our express written consent.
- ›You agree NOT to use the Service to conduct automated attacks, credential stuffing, or scraping at volume against third-party platforms.
- ›You agree NOT to use the Service to violate the ToS of third-party platforms in ways that expose Veluce to liability.
- ›You agree NOT to use the Service for harassment, transmitting illegal content, or any activity that harms third parties.
- ›Veluce reserves the right to terminate any account found in breach of this AUP without refund.
5. AI Shield Guarantee
Veluce offers an AI Shield Guarantee for Pro, Ultra, and Team plan subscribers. Under this Guarantee, if your AI platform account (e.g., Claude, ChatGPT, Gemini) is suspended solely and directly because a Veluce-provided IP address was flagged by that platform's risk engine, you are eligible for compensation in the form of an equivalent service credit extension and, subject to evaluation, compensation for documented account value loss.
5.1 Claim Requirements
To submit a valid claim, you must provide all of the following within 30 days of the suspension: (a) a screenshot of the ban notification, (b) the appeal result explicitly citing IP-related causes, and (c) the billing history page showing your active subscription with the relevant AI platform. Claims missing any of these elements will not be processed.
5.2 Exclusions
The AI Shield Guarantee does NOT apply to account suspensions resulting from: (a) violation of the AI platform's own Terms of Service; (b) account sharing or multi-user access; (c) API abuse, model distillation, or automated mass request behavior; (d) regional policy-based restrictions (e.g., blanket restrictions on entity types unrelated to IP reputation); (e) use of the platform in ways explicitly prohibited by that platform; or (f) accounts that were already under review or restricted prior to using Veluce.
5.3 Compensation Cap
Service credit is capped at one equivalent billing cycle per claim. Any cash-equivalent compensation for documented platform subscription loss is capped at the equivalent USD retail price of the AI platform subscription at time of ban, as substantiated by the billing proof provided. Veluce does not compensate for indirect losses, business disruption, or lost productivity.
6. Payment & Refunds
All fees are billed in USD via Stripe unless otherwise stated. Subscriptions auto-renew at the end of each billing period unless cancelled. You may cancel anytime through your dashboard. Refunds are available within 7 days of initial purchase for paid plans if less than 20% of the subscription bandwidth has been consumed. No refunds are issued after 7 days or for free trial plans.
7. Service Availability
We target 99.9% uptime for the Service, but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible. Downtime caused by third-party infrastructure, ISP issues, or force majeure events is excluded from any SLA claims. Pro, Ultra, and Team plans receive priority incident response.
8. Intellectual Property
All content, trademarks, software, and infrastructure comprising the Veluce platform are the property of Veluce and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for its intended purpose.
9. Disclaimers & Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. VELUCE IS NOT RESPONSIBLE FOR ACTIONS TAKEN BY THIRD-PARTY PLATFORMS (INCLUDING ACCOUNT BANS OR RESTRICTIONS) EXCEPT AS SPECIFICALLY COVERED BY THE AI SHIELD GUARANTEE IN SECTION 5. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELUCE'S TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 3 MONTHS PRECEDING THE CLAIM.
10. Termination
Veluce may suspend or terminate your account at any time for violation of these Terms, without notice or refund. You may terminate your account at any time through the dashboard. Upon termination, your right to use the Service ceases immediately.
11. Governing Law
These Terms are governed by and construed in accordance with internationally recognized commercial law principles. Any disputes shall be resolved through binding arbitration before a mutually agreed-upon arbitration body, except where local consumer protection laws require otherwise.
12. Contact
For legal inquiries, please email legal@veluce.io. We will respond within 5 business days.